The user journey sprint allows you to optimize or create user journeys by avoiding friction points and creating magical moments.
The service designer workshop allows you to practice and replicate such a sprint in your organization.
Such training is trainer-led. The live training is available intra company.
You become a certified service designer.
The price list is available per session by clicking on the blue thumbnail with a date below.
Only the facilitated online (equivalent to 20H) is available in inter-company trainings. It consists of 5 weeks with 5 asynchronous modules, 5 video conferences.
Anyone who wants to experiment Service Design with a User Journey Sprint to innovate by being user-centered: Web : UI / UX designer, webdesigner, webmaster, web developper ; DSI : digital project leader, product manager, product designer, product owner ; Marketing : innovation lead, product manager, experience designer, brand designer ; RH : CSR manager, transformation manager, training.
These objectives are aligned with the certification skills framework Innover et transformer and the framework designguides.org
Note : designing a service is an holistic approach including digital if needed
Last update on April 12, 2024
Click to discover the program in details
The service designer is a key role in innovation. He/she improves or creates new user journeys by minimizing friction points and creating magical moments. He is involved in the design team or the UX development team.
A few days before the training, you receive an email with some information. During the training, we will quickly dive intro practice assuming this background known. For the facilitated online training, this introduction is an asynchronus module.
You practice observation and especially immersion to build the user journey with steps and its job-to-be-done. You choose the persona for whom you want to improve the journey.
You identify the friction points and key moments to improve. You learn to prioritize with the constrained resources you have. You brainstorm to solve these friction points and create magical moments that the user will remember.
You prototype the best ideas. You choose the type of prototype that will allow you to test your solution. You test it and iterate with the feedback received.
When they are sufficiently validated by the user, you define them in depth with a service blueprint to facilitate their implementation (digital or not).
Successful practice assessments and an online test will allow you to be certified with adigital certificate, which can be integrated into your LinkedIn profile, attesting to your new skills. E-coaching: in the next 3 months you can ask 5 advice by email to your trainer. The next steps could be to become sprint facilitator. You might decide to build your facilitation skills with the Facilitator training. It enables you to facilitate the sprints of innovation & transformation teams.
After an engineering training enriched by 6 years abroad (Canada, Argentina, Tunisia), I worked in a large telecom group as a strategic analyst. From 2017 I apply design thinking in my intra and entrepreneurial projects.
Today, as an expert in gamification, I use these tools and this state of mind on a daily basis, at the service of users and customers. Since the beginning of 2020 I have been training in design thinking and supporting sprints, facilitating the collective intelligence of teams.
Philosopher and multicultural, I evolved for 15 years as Senior Talent Manager in a large industrial and international company and acquired strategic and operational expertise in all aspects of talent management.
My conviction is that organizations are alive and developing sustainably when they draw on the talents of everyone and when they bring together in a harmonious, agile and meaningful environment.
I intervene as a consultant and / or as a facilitator with methods centered on transformation by and for humans. Design Thinking is a force for meeting emerging expectations and getting teams on board for the business of tomorrow.
My mission is to support you and together bring out the best of your talent!
A creative strategist with an overdeveloped empathy entirely dedicated to producing results, Jean-Maxime has earned a reputation as a reliable, experienced and ultra-efficient designer. He has been dedicated to pushing the boundaries of branding and design for over 25 years. Available and attentive, he supports his clients on a daily basis to succeed and distinguish themselves in their respective markets.
I like to build team projects, motivate, embark and draw the outlines of innovative and creative solutions face to face as well as remotely.
Through Design Thinking I support teams to focus on their customers or users to better design innovative responses. In my role as a facilitator, I am committed to enabling everyone to give the best of themselves.
Coming from the business world, I develop a pragmatic approach aimed at anchoring measurable changes in the profession and activity of the participants.
I am interested in the links between art and management and I like to explore and activate the creativity of the teams I support.
Enthusiastic about Design Thinking and collaborative methods, I always enjoy transmitting this state of mind and these processes to groups of diverse origins.
My motivation is to lead you to useful discoveries and achievements of which you will be proud. And this with fluidity, pro-activity and a positive spirit!
My past experience in eCommerce, technological innovation and operational management will also help me establish connections with your own challenges.
Transformation catalyst enjoying facilitating and coaching teams with human-centered mindset and approaches to co-design value-driven strategies, organizations, products & services in complex cross-functional, multicultural, entrepreneurial, technological & fun environments. Support in cultural & digital transformation (V model versus agile).
Supporting the managerial transformation at the individual, team and organization levels with tailored creative leadership programs.
High energy | enthusiast | open minded | entrepreneurial | human centered | supportive | out of the box | conceptual thinking | divergent-convergent | see-connections | problem solver | result-driven | perspectives seeker | persistent | business sense | engaging | authentic | fun
In the service of skills development for 20 years, I am passionate about designing effective learning experiences. Who says learning says human first. It is therefore naturally that I turned to positive psychology, neurosciences, emotional intelligence and collective intelligence to strengthen the power of the solutions that I design. Concerned about the performance of my projects, I integrate innovation processes such as design thinking to move forward with agility in order to deliver the solution at the right time.
[[en]]To help those least helped in this health crisis, those looking for work and the self-employed can choose the price of the design thinker workshop.[[fr]]Pour aider les moins aidés dans cette crise sanitaire, ceux en recherche d'emploi et les indépendants peuvent choisir le prix de l'atelier design thinker.
The learners' feedback invites us to develop learning by doing workshops in iteration meeting their evolving needs. You are invited to apply filters per training type and audience since June 2020.
Choose which key role of our innovation & transformation model you would like to play in an organization. And you gradually follow the training courses to acquire the skills required to become one.
The Product Designer is co-responsible with the UX Development Team to design and validate the digital solution with the users. He/she has competencies in UX, UI and service design to interact with his/her teams. He/she has an adaptive leadership. The Sprint Facilitator helps him/her to run some UX or service design sprints. The Agile Team Coach helps the teams to become high-performing.
The Sprint Facilitator Lead helps the organization to transform itself through collective intelligence with the sponsorship of the Creative Leader. He supports the Sprint Facilitators. He has adaptive leadership without direct authority. It relies on the Transformation Catalyst and Agile Team Coaches to help the organization and its teams become "high-performing".
And you publish it on your linkedin profile to gain visibility & credibility. Of course, it requires practising again and again. We help you to accelerate your growth with your new competencies!
We share with you news of the network, some good practice in innovation & transformation and the latest projects we did.
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